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Customer Agreement En Espanol

We are expanding our network to provide a consistent, high-speed data service, but at times and places where the number of customers using the network exceeds available network resources, customers will benefit from reduced data speeds. In these cases, customers who choose certain plans may notice lower speeds than customers with other T-Mobile branded plans that are higher priority on our network. We use streaming video optimization technology in our network, which also helps ensure that the available network capacity can be used to provide a good service experience to the maximum number of customers. Optimization technology is designed to manage data usage over the network, reduce the risk of downtime and streaming video buffering on mobile devices, and reduce the amount of data consumed to stream video to give other users room for higher speeds and a better overall network experience. Video optimization only occurs for data streams identified as video by our core packet network or when the video provider has configured protocols to self-optimize its video. Although many of the changes made to streaming video files are unlikely to be recognizable, the optimization process can affect the appearance of the streaming video as it appears on a user`s device. In some cases, video optimization can also identify and manage video file downloads as if they were real-time video streams. However, T-Mobile offers content providers the ability to sign up for a protocol to identify video downloads and ensure they are not treated as streaming videos. Customers may have pricing plans that provide DVD-quality video optimization (up to 1.5 Mbps, typically 480p), with the ability to add functionality that transmits video streams at speeds that provide HD video capabilities (typically 1080p). Alternatively, customers may have pricing plans that offer video optimization as a customer-centric feature (for example. B, “Binge On”) to enable or disable DVD quality video optimization.

Some qualified video providers may choose to opt out of the Binge On program, see the list at www.t-mobile.com/offer/binge-on-streaming-video.html#. Binge On optimization technology is not applied to the video services of these providers, and high-speed data consumption continues as if Binge On were not enabled. For more information on video optimization, see our Open Internet policy at www.T-Mobile.com/OpenInternet. Under Account information, enter information about the new customer in all required fields, including the customer`s company name and primary contact. Our wireless network is a shared resource that we manage for the benefit of all our customers. Your data plan is for web browsing, messaging, and similar activities. Some activities and uses of our Services and your device are permitted and others are not. If you purchase, rent or finance a device manufactured for use on our network, you agree to that, and we rely on your consent that you intend to activate it on our Service and not to resell or modify the device or assist anyone else in doing so.

While T-Mobile is often able to transmit your phone number and/or current location to a public safety answering machine (“911 Communications Center”), in some cases, 911 Communications Center operators may not know their phone number or have no information about your current location. Therefore, when you make calls to 911, you must provide your contact information and current location. Other third parties are involved in connecting a 911 call, and T-Mobile is not solely responsible for determining which 911 communication center can forward your 911 call to. If you transfer a phone number to or from us, we may not be able to provide you with certain services, such as location services .B. 911, while the port is running. If you are outside the United States, you may need to dial a number other than 911 to call emergency services. T-Mobile participates in the Wireless Emergency Alert program, which is administered by the federal government in parts of its network. This allows federal, state, and local government agencies to send alerts about local emergencies to T-Mobile customers in specially defined geographic areas. The service requires wireless alert-enabled handsets with appropriate notification settings There is no additional charge for these wireless emergency alerts. For more information, see www.t-mobile.com/responsibility/consumer-info/safety/wireless-emergency-alerts.

An automatic email template is generated that contains text and a parameterized URL that directs the customer to the Microsoft 365 admin center. If, despite these efforts, we are unable in good faith to resolve your claim within 60 days, you or we may initiate arbitration or small claims litigation. To begin arbitration, you must send a letter requesting arbitration and a description of your claim to our registered agent (see the “How We Inform Each Other” section below) and the American Arbitration Association (“AAA”). Arbitration for all disputes will be administered by the AAA in accordance with its consumer arbitration rules in effect at the time the arbitration is initiated, unless any of these rules conflict with our agreement in these Terms, in which case these Terms apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. If the claims made in a motion or request for arbitration could have been brought in small claims court, you or we may elect to have the claims heard at any time in small claims court and not in arbitration by notifying the other party in writing of that choice. .

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